Shipping & Returns
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless specified in the product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any return due to a change of mind, incorrect purchase or misrepresented return reason is subject to a 20% restocking fee.
To return your product, you should mail your product to:
GOOTGEAR
4910 Camp Rd#700
Hamburg, NY
14075
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not liable for the product after it is shipped. Please contact UPS for any questions or concerns regarding your order if it is in transit.
Additional non-returnable items:
Gift cards
Software Licenses
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer and do not return any merchandise without obtaining a Return Authorization Merchandise number from us first. If any merchandise is returned without first obtaining a Return Authorization Merchandise number from GOOTGEAR it will be rejected at your expense.
There are certain situations where only partial refunds are granted (if applicable)
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or PayPal account again in 24 hours.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@gootgear.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective, damaged, or under warranty. If you need to exchange it for the same item, send us an email at service@gootgear.com and send your item to:
LSI
4910 Camp Rd #700
Hamburg, NY
14075
USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
All orders are shipped within 5 business days. This does not include weekends. Once the tracking number is available it will be uploaded to your order details and a email notification will also be sent.